How returns work

You can request a free return within 14 days of recieving your order by following a few simple steps. If you have any questions you can contact customercare@montura.com.

1) Log in to our RETURN PORTAL and create a return request.

Enter your order number and e-mail, then follow the steps to complete the request.

When the entry is complete, a return ID #XXX will be created.

Please note: We can not guarantee credit for returns that were not requested through our portal.

2) Prepare the package for shipment

The return is approved within one day and you can enter the return portal again to print your return approval files. Pack the items you wish to return together with the return files (returned items must be in the same condition in which they were received: undamaged and unused, with labels and original packaging)

3) Create your prepaid DHL label

You can create a free shipping label at the link you can find inside the return portal.

Enter your sender details: In the “Return Number” field, insert the return number created on our website.

Choose if you want a home pick-up or deliver to a DHL service point and print your label.

Returns from Switzerland

For returns from Switzerland please contact customercare@montura.com, we will organize the return for you.

Refund

Once the return arrives at our warehouse we will refund the amount spent on the returned items using the payment method you used to pay for the order. Please allow up to 14 days for this process to be completed.

Exchanging an item

You cannot exchange an item, if the size or colour does not satisfy your expectations, follow the steps of the return procedure to receive a refund and place a new order.

Warranty

The liability of Montura in respect of items purchased on montura.com is strictly limited to the purchase price of such items. MONTURA products are covered by a 2-year warranty against material and manufacturing defects. For further information on the product warranty, please refer to the general terms and conditions.

Additional Information regarding returns

1-Colours: Montura Store has made every effort to display the colours of the items as realistically as possible. Some monitors do not accurately reflect an item's colour. This is why Montura Store does not guarantee that the colour of the item ordered will meet your expectations.

2- Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and, therefore, the purchase agreement for any reason, without having to provide a reason and without penalty, within 14 (fourteen) working days from the date the products are received.

3- Until it is certified as having been received at the warehouse specified by Montura Store, the shipment remains the sole responsibility of the customer. If goods are damaged during transit, Montura Store will inform the Customer so that he/she is able to promptly lodge a complaint against the courier chosen by him/her and receive a refund; the product will then be offered back to the Customer, with the withdrawal request nullified at the same time. Montura Store is not liable, in any way, for any damage, theft or loss that may occur during the return shipment.

4- Montura Store will refund the Customer the entire amount already paid, net of any additional shipping costs, by transferring the amount charged via the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any event, the Customer shall not incur any costs as a result of the refund. Montura Store may suspend the refund until the returned product is received or until the Customer proves that he/she has sent the product back correctly, whichever occurs sooner.

In the event of forfeiture of right to withdraw, Montura Store will return the purchased product to the sender and charge him/her for any shipping fees and, if already refunded, the price of the product.

5- Goods purchased online cannot be returned to Alpstation stores, Montura stores or Montura shops, and vice versa.

6- In the event of a premium transaction or combined promotional sale, where the purchase of one Good is associated with another Good given as a gift or sold at a discounted price, in order to correctly exercise your right to withdraw, you must return both goods purchased.

Customer Support